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Job Description

The Account manager role will act as a primary point of contact for their assigned current Tailwinds customers.  They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. The Account Manager will also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and needs, and identifying industry trends to educate and train their customer base.

Knowledge, Skills, Abilities

  • Regular communication with clients to understand their needs and reinforce the value proposition.
  • Collaborating with all relevant internal departments to facilitate an excellent end to end customer experience.
  • Maintaining updated knowledge of company products and services, industry trends, and customer trends to be shared across their customer base.
  • Resolving customer concerns in a timely manner and preventing additional concerns by improving processes, elevating appropriate customer needs, and taking a proactive approach.
  • Acting as a client advocate with a focus on improving the buyer experience.
  • Uses appropriate interpersonal styles to consistently build trust and confidence with users, key contacts, managers and executives at Tailwinds Technologies customer sites; communicates and interacts effectively with internal team partners to achieve goals.
  • Knowledgeable of Microsoft Windows Server environments – in-house, cloud-based, data backup, remote access, and business software products.
  • Knowledgeable of Desktop and laptop computing infrastructure, networking infrastructure, and data security systems such as VPN, antivirus, and anti-malware

Job Responsibilities

  • Serve as the primary point of contact and build long-term relationships with customers.
  • Serve our customers through email, phone, online presentations, and in person meetings.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and company executives.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives including working with our sales and onboarding teams to successfully onboard new customers.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders as well as conduct Quarterly Business Reviews with our customers.
  • Forecast and track key account metrics including user counts, service standards, and retention targets.
  • Continuous learning through participating in educational opportunities, reading professional publications, expanding personal networks, and participating in professional organizations.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer’s usage of the Tailwinds product suite in order to derive key insights for training, support, and expansion opportunities.

Qualifications

  • Minimum 3 years of proven account management or other relevant experience, preferably in the Information Technology field.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal, listening, written, negotiation and presentation skills.
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Self-motivated and able to thrive in a results-driven environment.
  • Natural relationship builder with integrity, reliability and maturity
  • Excellent time management and project management skills.
  • Keen attention to detail and adherence to deadlines

Location

This position will primarily work from our Birmingham, AL office, candidate must live and reside in the Birmingham, AL area. The Account Manager will report directly to the Vice President of Sales.  Periodical travel to client locations is required for in-person meetings.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

Job Type: Full-time

Tailwinds is looking to add additional Field Technicians to our service delivery team! Field Technicians act as the face of our company so we are looking for kind hardworking individuals to join us! Technicians will work onsite with customers to troubleshoot and repair any pain points.

The job will be full time Monday through Friday, we are open from 7AM to 5:30PM with flexible in/out times. Position is located at our Birmingham office, located on Lakeshore Parkway.

Responsibilities:

  • Act as representative for company and its standards
  • Complete workstation installation
  • Diagnose issues and pain points
  • Determine if equipment needs repairs or replacement
  • Gather equipment and peripherals needed to complete scheduled work for the day
  • Provide service delivery coordinator updates throughout the day of progress and location
  • Update assigned ticket with detailed ticket notes of work done
  • Stay up to date on common software and applications used by clients

Education/Requirements:

  • High School or equivalent
  • Associates degree in electronics or related field preferred
  • 1 year of technical field experience or related field
  • Driver’s License & clean driving record
  • Experience with MS Office suite
  • Understanding of Active Directory

Physical Demands:

  • Lift up to 50lbs
  • Required to bend, kneel, & reach
  • Ability to climb ladders

Benefits:

  • Vacation/PTO
  • Retirement plan
  • BCBS insurance (health & dental)
  • Birthday off

Job Type: Full-time

Salary: $30,000.00 – $40,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

We are looking to hire an experienced IT Project Manager for our Birmingham, AL office. Must have great customer service skills and a general knowledge of common office technologies.

Role: IT Project Manager

Job Responsibilities

  • Facilitating and supporting Executive Decision Making Councils
  • Managing IT projects and client onboardings
  • Supporting Strategic Planning initiatives
  • Conduct workforce competency identification and gap analyses.
  • Process improvement and streamlining business operations.
  • Interpreting data to understand the business implications of the research.
  • Writing reports/briefings and presenting to clients in a way that is professional and influential
  • Apply expertise in organizational design to provide direction and guidance on the establishment of organization structures, realignments, and re-organizations, supporting changes in strategic direction and mission requirements.
  • Assist management in developing and maximizing employment opportunities for career growth, professional development, and learning that will ensure the establishment of a high-performing organization and a working environment that promotes and values diversity.
  • Ability to think strategically, analytically, and proactively about diverse business solutions.
  • Ability to establish and maintain effective working relationships with executive management, peers, employees, clients, other agencies, and the public.
  • Maintain program dashboards, with technical project plans, implementation plans, milestone dates.

Basic Requirements

  • Excellent written and communication skills
  • Minimum of 3 years IT experience required
  • Ability to establish and maintain effective working relationships with executive management, peers, employees, clients, other agencies, and the public
  • Must be self-motivated, detail-oriented, and highly organized
  • Ability to make critical decisions with limited guidance while ensuring visibility into those decisions
  • Technical knowledge to identify and mitigate risks
  • Understanding of dependencies to help the team prioritize broader organization goals
  • Ability to manage a team
  • Ability to work alongside other project managers

Knowledge of Information Technology Systems

  • Technical knowledge to identify technical inefficiencies
  • Microsoft Windows Server environments – in-house, cloud-based, data backup, remote access, business software products
  • Desktop and laptop computing infrastructure – desktops, laptops, accessories
  • Networking infrastructure – routers, firewalls, switches, wireless access points
  • Microsoft 365 and Office Suite products
  • Data security systems – VPN, antivirus, anti-malware
  • Knowledge of autotask is preferred

Location

This position is NOT remote and will mainly work from our Birmingham, AL office. Periodical local travel to client locations is required for in-person meetings.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

Job Type: Full-time

Job Description 

The Sales Director is responsible for achieving their assigned sales targets through account acquisition and growing an existing customer base in their assigned geography.  This acquisition and growth are derived from the prospecting and closing new accounts for Tailwinds and expanding the offerings being sold into their existing book of business.  The candidate must reside in the defined sales territory.

Knowledge, Skills, Abilities

  • Networks and partners with customers both over the phone and in person in order to build confidence and develop win/win solutions; proactively stays on top of additional sales opportunities while navigating through customer organizations, balances frequency of contact with potential for new sales.
  • Effectively manages his/her territory via phone and in person by allocating appropriate time to prioritize goals, requirements, and sales opportunities.
  • Demonstrates an excellent ability to meet the demands of selling to a large customer base by strategizing customer contact methods; operate with effectiveness and determination; acts promptly to take advantage of multiple opportunities; remains realistically positive in sales situations; persists to achieve sales goals despite barriers or difficulties by changing strategies, doubling efforts, or employing other techniques.
  • Uses appropriate interpersonal styles to consistently build trust and confidence with users, key contacts, managers and executives at Tailwinds Technologies customer sites; communicates and interacts effectively with internal team partners to achieve goals.
  • Sufficient technical knowledge to identify technical inefficiencies and other opportunities for a solution-based selling approach.
  • Microsoft Windows Server environments – in-house, cloud-based, data backup, remote access, business software products
  • Desktop and laptop computing infrastructure – desktops, laptops, and other accessories
  • Networking infrastructure – routers, firewalls, switches, wireless access points
  • Data security systems – VPN, antivirus, anti-malware

Job Responsibilities

  • Prospecting, account acquisition, and expansion of existing customer base.
  • Exceeds sales targets and quotas on a monthly basis by both in person and virtual customer meetings.
  • Completes weekly sales performance reports and completes all HubSpot reporting in a timely and accurate manner.
  • Foster collaborative and lasting relationships with the customers and communities we serve.
  • Sales process will include creating and managing lead lists, networking, customer appointments, referrals, and organic sales generation.
  • Provide forecast updates on current opportunities and update CRM on a weekly basis.
  • Educates Customers of full portfolio of solutions offered by TailWinds Technologies

Qualifications

  • Self-motivated and results-orientated individual with a documented track record of sales success.
  • Minimum 5 years of B2B sales, preferably in the Information Technology field.
  • 4-year college degree or equivalent experience, JD a plus
  • New business-focused sales performers who can develop and progress a high value pipeline with varying deal sizes and cycle times.
  • Ability and willingness to MASTER all services and solutions provided by TailWinds Technologies.
  • Ability to create and communicate the value of TailWinds Technologies IT solutions with prospects and clients.
  • Excellent sales, oral/written communication and listening skills, proficient in MS Office Suite.
  • HubSpot CRM experience or willingness to learn HubSpot is a must.
  • Able to work from a home office, Tailwinds HQ, and travel to customer locations and events as needed.
  • Proficient in Office 365 suite

Location

This position will be based out of our Birmingham, AL office, candidate must live and reside in the Birmingham, AL or Huntsville, AL area. The Sales Director will report directly to the Vice President of Sales.  Periodical travel to client locations is required for in-person meetings.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

Job Type: Full-time

We are looking to hire a Service Desk Engineer with customer service experience in our Birmingham, AL office. Must have a solid technical background plus great problem-solving skills.

If you are looking for somewhere that you can work hard but have fun at the same time reach out to us. All IT engineers get gaming desktops\laptops and have 3+ monitors. We are truly an IT company.

Role: Service Desk Engineer

Primary Objectives

This position will serve as part of our service-desk team. A few responsibilities of this position include responding to requests for technical assistance via phone, email, or in-person, diagnose and resolve technical hardware and software issues, and stay current with systems information, changes and updates.

 Technical Skills

  • Window Server – DHCP, DNS, Print Management
  • Active Directory and Group Policy
  • Azure
  • Office 365
  • VMware (Basic Skills)
  • Network – (Basic Troubleshooting)
  • General IT Service Desk Experience – 2+ years

General Skills

  • Customer-service oriented
  • Highly-motivated
  • Trustworthy and Dependable
  • Able to work independently as well as part of a team
  • Ability to troubleshoot and resolve issues
  • Oral and written communication skills

Location

This position will work from our Lakeshore, AL office but may require some travel to client locations during certain projects.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

Job Type: Full-time

We are looking to hire a Systems Engineer with virtualization experience in our Birmingham, AL office. Must have a solid technical background plus great customer service skills.

This position will serve as part of our client on-boarding and project team. A few responsibilities of this position include server OS migrations, on premise to cloud migrations, virtualization management and configuration, firewall and switch configuration and other IT systems related tasks.

Role: Systems Engineer

Technical Skills

  • VMware Vsphere & Vcenter management and configuration
  • Hyper-v and Citrix experience is a plus
  • Active Directory and Group Policy
  • Firewall and Router – Understanding of basic setup and troubleshooting
  • Networking – Complete understanding of networks and vlans
  • Window Server – Setup, Migration, Support
  • Office365 – Setup, Migration, Support
  • General IT System Admin Experience – 5+ years

General Skills

  • Customer-service oriented
  • Highly-motivated
  • Trustworthy and Dependable
  • Able to work independently as well as part of a team
  • Ability to troubleshoot and resolve issues

Location

This position will work from our Lakeshore, AL office but may require some travel to client locations during certain projects.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

If you are looking for somewhere that you can work hard, but have fun at the same time reach out to us. All IT engineers get gaming desktops\laptops and have 3+ monitors. We are truly an IT company.

Job Type: Full-time

Great Culture, Great People

For the second consecutive year, TailWinds Technologies has been named one of Birmingham’s Best Places to Work. We think this is because of our team orientated work environment, positive culture and great benefits.

In the office, TailWinds’ leadership promotes open communication, honesty, respect, hard work, and results.

After hours, we have family friendly TailWinds Adventures like paintball days, lake retreats, cookouts, cooking competitions, holiday parties, and the occasional nerf gun war just to name a few.

“One of the most important investments you can make in your company is to invest in a positive culture. As a company, it will ultimately define you.” – Daniel Herrera, CIO

Employee Referral Program

Use these links to share this page to your social media accounts or email it to a friend.

When you refer an employee to TailWinds, we pay you $500. Yeah, you read that correctly. Just make sure the applicant mentions your name and you could become $500 richer!

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