Careers

LET'S WORK TOGETHER

WE'RE ONE OF BIRMINGHAMS BEST PLACES TO WORK - TWO YEARS RUNNING!

We are looking to hire a Service Desk Engineer with customer service experience in our Birmingham, AL office. Must have a solid technical background plus great problem-solving skills.

If you are looking for somewhere that you can work hard but have fun at the same time reach out to us. All IT engineers get gaming desktops\laptops and have 3+ monitors. We are truly an IT company.

Role: Service Desk Engineer

 

Primary Objectives

This position will serve as part of our service-desk team. A few responsibilities of this position include responding to requests for technical assistance via phone, email, or in-person, diagnose and resolve technical hardware and software issues, and stay current with systems information, changes and updates.

 

 Technical Skills

  • Window Server – DHCP, DNS, Print Management
  • Active Directory and Group Policy
  • Azure
  • Office 365
  • VMware (Basic Skills)
  • Network – (Basic Troubleshooting)
  • General IT Service Desk Experience – 2+ years

General Skills

  • Customer-service oriented
  • Highly-motivated
  • Trustworthy and Dependable
  • Able to work independently as well as part of a team
  • Ability to troubleshoot and resolve issues
  • Oral and written communication skills

 

Location

This position will work from our Lakeshore, AL office but may require some travel to client locations during certain projects.

 

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

 

Job Type: Full-time

 

We are seeking a detail-oriented, thorough, and organized Service Desk Escalation Engineer to join our growing team. TailWinds Technologies is known in this space for having excellent customer service so we are looking for someone with a friendly personality and whom enjoys solving problems. 

 

Role: Service Desk Engineer – Escalation

 

 

Primary Objectives

This position will serve as part of our service-desk team. A few responsibilities of this position include responding to requests for technical assistance via phone, email, or in-person, diagnose and resolve technical hardware and software issues, and stay current with systems information, changes and updates.

 

Service Desk Responsibilities

  • Diagnose and resolve hardware, software and network issues on client PC’s, servers and mobile devices using approved methods and processes.
  • Complete necessary internal and client related documentation as required on a daily basis.
  • Support networking devices such as routers, switches, and firewalls.
  • Support devices including printers, scanners, copiers, WAPs,
  • Communicate and interact with end users and internal staff to resolve IT related issues
  • Accountable for ticket aging

 

Expectations

  • Works well in a team environment and independently
  • Positive and proactive attitude with customer’s best interest in mind
  • Ability to work with minimal supervision.
  • Ability to work some nights and weekends and as required.

 

SKILLS & QUALIFICATIONS

  • 5+ years working in a technical support/help desk environment supporting Windows
  • 5+ years working with Windows Server 2008/2012/2019 (Linux Experience a plus)
  • 3+ years experience with VMWare, Hyper-v or other Virtualization Platforms
  • Experience in building and maintaining servers in a business environment
  • Experience with storage systems (DAS,SAN,NAS,etc.)
  • 3+ year Experience in Active Directory, DHCP, DNS, Group Policies
  • Understanding of networking, switching, firewalls
  • Excellent written and verbal communication skillsExcellent customer service skills

 

Location

This position will work from our Lakeshore, AL office but may require some travel to client locations during certain projects.

 

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

 

If you are looking for somewhere that you can work hard but have fun at the same time reach out to us. All IT engineers get gaming desktops\laptops and have 3+ monitors. We are truly an IT company.

 

 

Job Type: Full-time

We are looking to hire a Systems Engineer with virtualization experience in our Birmingham, AL office. Must have a solid technical background plus great customer service skills.

 

This position will serve as part of our client on-boarding and project team. A few responsibilities of this position include server OS migrations, on premise to cloud migrations, virtualization management and configuration, firewall and switch configuration and other IT systems related tasks.

 

Role: Systems Engineer

 

Technical Skills

  • VMware Vsphere & Vcenter management and configuration
  • Hyper-v and Citrix experience is a plus
  • Active Directory and Group Policy
  • Firewall and Router – Understanding of basic setup and troubleshooting
  • Networking – Complete understanding of networks and vlans
  • Window Server – Setup, Migration, Support
  • Office365 – Setup, Migration, Support
  • General IT System Admin Experience – 5+ years

General Skills

  • Customer-service oriented
  • Highly-motivated
  • Trustworthy and Dependable
  • Able to work independently as well as part of a team
  • Ability to troubleshoot and resolve issues

 

Location

This position will work from our Lakeshore, AL office but may require some travel to client locations during certain projects.

 

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

If you are looking for somewhere that you can work hard, but have fun at the same time reach out to us. All IT engineers get gaming desktops\laptops and have 3+ monitors. We are truly an IT company.

 

 

Job Type: Full-time

We are looking to hire an experienced IT Account Manager for our Birmingham, AL office. Must have great customer service skills and a general knowledge of common office technologies.

 

Role: IT Account Manager

Primary Objectives

As an IT Account Manager you will serve as the liaison between the client and all internal teams, with a specific focus on building long term relationships with customers by ensuring client satisfaction and success.

Job Responsibilities

  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Prepare reports for client’s quarterly technology business review
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Effectively communicate client needs
  • Report activities directly to the agency director or IT account director, regarding the status of any client-related transaction

General Skills

  • Customer-service oriented
  • Highly-motivated
  • Trustworthy and Dependable
  • Able to work independently as well as part of a team
  • Ability to troubleshoot and resolve issues

 

Location

This position is NOT remote and will mainly work from our Birmingham, AL office. Periodical local travel to client locations is required for in-person meetings.

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

Job Type: Full-time

We are looking to hire an experienced IT Project Manager for our Birmingham, AL office. Must have great customer service skills and a general knowledge of common office technologies.

 

Role: IT Project Manager

 

 

Job Responsibilities

  • Facilitating and supporting Executive Decision Making Councils
  • Managing IT projects and client onboardings
  • Supporting Strategic Planning initiatives
  • Conduct workforce competency identification and gap analyses.
  • Process improvement and streamlining business operations.
  • Interpreting data to understand the business implications of the research.
  • Writing reports/briefings and presenting to clients in a way that is professional and influential
  • Apply expertise in organizational design to provide direction and guidance on the establishment of organization structures, realignments, and re-organizations, supporting changes in strategic direction and mission requirements.
  • Assist management in developing and maximizing employment opportunities for career growth, professional development, and learning that will ensure the establishment of a high-performing organization and a working environment that promotes and values diversity.
  • Ability to think strategically, analytically, and proactively about diverse business solutions.
  • Ability to establish and maintain effective working relationships with executive management, peers, employees, clients, other agencies, and the public.
  • Maintain program dashboards, with technical project plans, implementation plans, milestone dates.
  

Basic Requirements

  • Excellent written and communication skills
  • Minimum of 3 years IT experience required
  • Ability to establish and maintain effective working relationships with executive management, peers, employees, clients, other agencies, and the public
  • Must be self-motivated, detail-oriented, and highly organized
  • Ability to make critical decisions with limited guidance while ensuring visibility into those decisions
  • Technical knowledge to identify and mitigate risks
  • Understanding of dependencies to help the team prioritize broader organization goals
  • Ability to manage a team
  • Ability to work alongside other project managers

 

Knowledge of Information Technology Systems

  • Technical knowledge to identify technical inefficiencies
  • Microsoft Windows Server environments – in-house, cloud-based, data backup, remote access, business software products
  • Desktop and laptop computing infrastructure – desktops, laptops, accessories
  • Networking infrastructure – routers, firewalls, switches, wireless access points
  • Microsoft 365 and Office Suite products
  • Data security systems – VPN, antivirus, anti-malware
  • Knowledge of autotask is preferred

 

Location

This position is NOT remote and will mainly work from our Birmingham, AL office. Periodical local travel to client locations is required for in-person meetings.

 

 

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

 

Job Type: Full-time

We are looking to hire an experienced IT Sales Executive for our Birmingham, AL office. Must have proven sales experience with a solid understanding of common office technologies.

 

Role: IT Sales Executive

 

Qualifications

  • Self-motivated and results-orientated with proven influencing skills
  • Previous IT sales experience required – at least 5 years.
  • New business-focused sales performers who can run high-value pipelines
  • Ability to manage the full sales cycle, with varying lead times
  • Ability to identify and create business needs with decision makers.
  • Ability and willingness to MASTER all services and solutions provided by TailWinds Technologies.
  • Ability to create and communicate the value of TailWinds Technologies IT solutions with prospects and clients.
  • Ability and desire to work with limited supervision in a team environment, self-motivated, self-reliant.
  • Excellent sales, oral/written communication and listening skills, proficient in MS Office Suite.
  • HubSpot CRM experience or willingness to learn HubSpot is a must.
  • Experience with scheduling and conducting web conference calls (zoom).

 

Knowledge of Information Technology Systems

  • Technical knowledge to identify technical inefficiencies
  • Microsoft Windows Server environments – in-house, cloud-based, data backup, remote access, business software products
  • Desktop and laptop computing infrastructure – desktops, laptops, accessories
  • Networking infrastructure – routers, firewalls, switches, wireless access points
  • Microsoft 365 and Office Suite products
  • Data security systems – VPN, antivirus, anti-malware
  • Produce IT Road Maps for customers based on findings from interviewing business leaders within the customers.

 

Job Responsibilities

  • Setting targets, creating performance plans and maintaining standards for sale representatives
  • Develop a scalable sales process and ensure representatives adhere to it correctly
  • Using client relationship management software to track and analyze sales team productivity
  • Provide forecast updates on current opportunities and update CRM on a weekly basis.
  • Educates Customers of full portfolio of solutions offered by TailWinds Technologies
  •  

 

Location

This position is NOT remote and will mainly work from our Birmingham, AL office. Periodical local travel to client locations is required for in-person meetings.

 

Benefits

  • Health Insurance
  • 401k
  • Paid time off
  • Paid Holidays
  • Company cell phone

 

Job Type: Full-time

GREAT CULTURE, GREAT PEOPLE

For the second consecutive year, TailWinds Technologies has been named one of Birmingham’s Best Places to Work. We think this is because of our team orientated work environment, positive culture and great benefits. 

 

In the office, TailWinds’ leadership promotes open communication, honesty, respect, hard work, and results. 

After hours, we have family friendly TailWinds Adventures like paintball days, lake retreats, cookouts, cooking competitions, holiday parties, and the occasional nerf gun war just to name a few. 

 

One of the most important investments you can make in your company is to invest in a positive culture. As a company, it will ultimately define you.” – Daniel Herrera, CIO

Employee Referral Program

Use these links to share this page to your social media accounts or email it to a friend.
When you refer an employee to TailWinds, we pay you $500. Yeah, you read that correctly. Just make sure the applicant mentions your name and you could become $500 richer!

Share on facebook
Share on twitter
Share on linkedin
Share on google
Share on email

YOUR FUTURE STARTS HERE

Submit your information below and one of our managers will reach out to you.