Our Process

How does it happen? As simply as possible. We do have to understand your needs in order to deliver the best possible solutions, but we make that process painless, in three easy steps.

A Brief Conversation

When you call, we may decide to meet or we may speak for a few moments. Either way, there’s no “sales pitch”. Instead, together we’ll learn if TailWinds is a good fit for your business. No matter your industry or your size, we won’t know how you might benefit until we learn a little about your concerns. Call if you’re curious, or call if your technology is on thin ice. We’ll both enjoy the conversation and learn from it no matter what.


If you think we may work well together, we can arrange to provide a no-obligation assessment of your current systems and devices. We won’t install anything on your machines, and we won’t interrupt anyone’s work. This usually takes only about thirty minutes, but gives us information we need to provide solid recommendations for your business. We will often find ways to get much more from your existing technology.

Prepare and Consult

We’ll analyze the assessment and conduct any further research, then prepare a report of our results to share with you. We’ll schedule a time to meet with you and present the technology options that move you closest to the business goals you’ve set. If there are vulnerabilities which could put your company at risk, you’ll learn what they are and how to eliminate them. We’ll tell you what is right with your technology, and answer any questions you may have.


CONTACT US FOR A TECHNOLOGY ASSESSMENT: (205) 881-2120 or info@twtech.com


Charles Welden and Daniel Herrera founded TailWinds after a decade of coding software for businesses across the U.S. They created these systems to process, analyze and present research data in real time. This experience provided them with a unique understanding of business IT systems, and what is needed to keep them online, up to speed, to increasing the productivity of users.

During the later part of this previous era, it was clear that the IT challenges they’d faced had become universal.

Every business, if it was to become or remain successful, would need an IT partner. It is simply not cost effective, even for enterprise level concerns, to handle all IT needs in-house. It is also very difficult to find staff who can actually command the complexity and speed of change in business technology.

At the same time, our “tech commanders” began to feel the need to go local, to serve their many friends (who either could not find the help they needed for their businesses and practices, or were paying far too much for too little), and to serve their local business.


Daniel Herrera, CIO

Daniel being the CIO of Tailwinds Technologies gives him a great deal of credibility. His passion for developing Tailwinds Technologies has stemmed from his devotion for IT beginning at just 14 years old. Since then in Daniel’s career, he has designed technology infrastructure and managed IT teams and operations for companies including healthcare, financial, media and legal.

Daniel has always found ways to be innovative, perform outstanding leadership skills for his team, knowing how to effectively communicate and always having a visionary outlook for the company.

When Daniel is not in the office, he enjoys spending time with friends and family going on many different adventures. He has a love for traveling, cars and hosting events!

Ronnie Bell, Director of Finance

Ronnie brings with him to TailWinds Technologies, a multitude of knowledge gained from years of accounting experience in both the Birmingham and Atlanta markets.

He has consulted in many different financial and managerial areas, working with both private businesses and public accounting firms.

Ronnie is well versed in the complete accounting cycle and generating various types of financial and managerial reports utilizing various accounting programs.

Did we mention he’s an Excel wizard?!

When he’s not creating magic with spreadsheets at TailWinds, Ronnie is busy with his two beautiful daughters and newborn son. Ronnie also enjoys spending time at his 40-acre tree farm near Dothan, AL, loves the outdoors and enjoys tabletop gaming.

Alana Stignani, Service Delivery Manager

Alana joined the TailWinds team after graduating from The University of Alabama at Birmingham in 2019. She spent her time in college working towards her bachelor’s degree in psychology while serving as a recruitment chair for her sorority.

She started her career working in the project management field and made the transition to Service Delivery in 2021. She is a master at scheduling and enjoys working alongside some of the best engineers in the state!

When Alana is not in the office, she enjoys tending to her house plants, spending time with family, and soaking up the sun at the lake! Alana’s life revolves around her three fur babies Walker, Rider, and Ranger!

Pete Sansing, Procurement Manager

Pete brings with him to TailWinds Technologies, a multitude of knowledge gained from 25 years of copier procurement experience and over a year of IT procurement experience in the Alabama markets.

Pete is well versed in all aspects of purchasing, inventory control, asset management, warranty, vendor relations, budgets, and utilizing various operating systems.

When Pete is not being obsessively organized, he enjoys spending time with his wife of 20 years, Stephanie, and their preteen daughter. He is a native of McCalla, AL and currently resides in Hoover, AL. Pete and his family are members of Hunter Street Baptist Church.

Pete spends most of his spare time carpooling his daughter to her extracurricular activities. When he isn’t watching dance competitions, piano recitals, or Taekwondo testing (his daughter will soon be a 2nd degree black belt), he enjoys watching The Atlanta Braves, and SEC sports.

Sterling Elmore, Manager of Systems Engineers

Sterling joined the Tailwinds technologies team in 2018. He brought with him more than 9 years of IT experience. His area of expertise includes server management, network management, and providing outstanding customer service skills.

He is a graduate of the University of Alabama at Birmingham where he earn a bachelor’s degree in Computer Science in 2013. He is well versed in deescalating technical issues. His codename is “The Problem Solver”, if that doesn’t speak for itself.

When he is not working to complete projects, or solve vigorous technical issues, Sterling enjoys spending time with his wife and two wonderful sons. He is heavily involved in coaching his oldest son’s youth football and basketball team. He loves watching sports and playing video games in his spare time.

Mary Herrera, Director of Human Resources

Mary is a wife and mother of 3 children and 4 fur babies. She is the HR Director of Tailwainds Technology. She loves holidays and planning parties. If she isn’t planning birthday parties, she is planning holiday gatherings for her family, friends and colleagues.