Our Process

How does it happen? As simply as possible. We do have to understand your needs in order to deliver the best possible solutions, but we make that process painless, in three easy steps.

A Brief Conversation

When you call, we may decide to meet or we may speak for a few moments. Either way, there’s no “sales pitch”. Instead, together we’ll learn if TailWinds is a good fit for your business. No matter your industry or your size, we won’t know how you might benefit until we learn a little about your concerns. Call if you’re curious, or call if your technology is on thin ice. We’ll both enjoy the conversation and learn from it no matter what.


If you think we may work well together, we can arrange to provide a no-obligation assessment of your current systems and devices. We won’t install anything on your machines, and we won’t interrupt anyone’s work. This usually takes only about thirty minutes, but gives us information we need to provide solid recommendations for your business. We will often find ways to get much more from your existing technology.

Prepare and Consult

We’ll analyze the assessment and conduct any further research, then prepare a report of our results to share with you. We’ll schedule a time to meet with you and present the technology options that move you closest to the business goals you’ve set. If there are vulnerabilities which could put your company at risk, you’ll learn what they are and how to eliminate them. We’ll tell you what is right with your technology, and answer any questions you may have.


CONTACT US FOR A TECHNOLOGY ASSESSMENT: (205) 881-2120 or info@twtech.com


Charles Welden and Daniel Herrera founded TailWinds after a decade of coding software for businesses across the U.S. They created these systems to process, analyze and present research data in real time. This experience provided them with a unique understanding of business IT systems, and what is needed to keep them online, up to speed, to increasing the productivity of users.

During the later part of this previous era, it was clear that the IT challenges they’d faced had become universal.

Every business, if it was to become or remain successful, would need an IT partner. It is simply not cost effective, even for enterprise level concerns, to handle all IT needs in-house. It is also very difficult to find staff who can actually command the complexity and speed of change in business technology.

At the same time, our “tech commanders” began to feel the need to go local, to serve their many friends (who either could not find the help they needed for their businesses and practices, or were paying far too much for too little), and to serve their local business.


Daniel Herrera, CIO

Daniel being the CIO of Tailwinds Technologies gives him a great deal of credibility. His passion for developing Tailwinds Technologies has stemmed from his devotion for IT beginning at just 14 years old. Since then in Daniel’s career, he has designed technology infrastructure and managed IT teams and operations for companies including healthcare, financial, media and legal.

Daniel has always found ways to be innovative, perform outstanding leadership skills for his team, knowing how to effectively communicate and always having a visionary outlook for the company.

When Daniel is not in the office, he enjoys spending time with friends and family going on many different adventures. He has a love for traveling, cars and hosting events!

Ronnie Bell, Director of Finance

Ronnie brings with him to TailWinds Technologies, a multitude of knowledge gained from years of accounting experience in both the Birmingham and Atlanta markets.

He has consulted in many different financial and managerial areas, working with both private businesses and public accounting firms.

Ronnie is well versed in the complete accounting cycle and generating various types of financial and managerial reports utilizing various accounting programs.

Did we mention he’s an Excel wizard?!

When he’s not creating magic with spreadsheets at TailWinds, Ronnie is busy with his two beautiful daughters and newborn son. Ronnie also enjoys spending time at his 40-acre tree farm near Dothan, AL, loves the outdoors and enjoys tabletop gaming.

Pete Sansing, Procurement Manager

Pete brings with him to TailWinds Technologies, a multitude of knowledge gained from 25 years of copier procurement experience and over a year of IT procurement experience in the Alabama markets.

Pete is well versed in all aspects of purchasing, inventory control, asset management, warranty, vendor relations, budgets, and utilizing various operating systems.

When Pete is not being obsessively organized, he enjoys spending time with his wife of 20 years, Stephanie, and their preteen daughter. He is a native of McCalla, AL and currently resides in Hoover, AL. Pete and his family are members of Hunter Street Baptist Church.

Pete spends most of his spare time carpooling his daughter to her extracurricular activities. When he isn’t watching dance competitions, piano recitals, or Taekwondo testing (his daughter will soon be a 2nd degree black belt), he enjoys watching The Atlanta Braves, and SEC sports.

Sterling Elmore, Manager of Systems Engineers

Sterling joined the Tailwinds technologies team in 2018. He brought with him more than 9 years of IT experience. His area of expertise includes server management, network management, and providing outstanding customer service skills.

He is a graduate of the University of Alabama at Birmingham where he earn a bachelor’s degree in Computer Science in 2013. He is well versed in deescalating technical issues. His codename is “The Problem Solver”, if that doesn’t speak for itself.

When he is not working to complete projects, or solve vigorous technical issues, Sterling enjoys spending time with his wife and two wonderful sons. He is heavily involved in coaching his oldest son’s youth football and basketball team. He loves watching sports and playing video games in his spare time.

Mary Herrera, Director of Human Resources

Mary is a wife and mother of 3 children and 4 fur babies. She is the HR Director of Tailwainds Technology. She loves holidays and planning parties. If she isn’t planning birthday parties, she is planning holiday gatherings for her family, friends and colleagues.

Thomas Pease, Service Delivery Manager

Thomas joined the Tailwinds team in January of 2022. He has been in the IT field for over 20 years. Thomas is always ready for any challenge he faces and enjoys learning new skills. He makes sure he is always on top of documentation throughout his tasks. Thomas is a helping hand when needing to teach other technicians, and makes sure to teach the “why” and not just the “how.”

At home Thomas loves to spend time with his wife and two sons. He is very involved and also a member at Lake Hills Church. His oldest son keeps him busy by attending his marching band events. In his free time, Thomas likes to play video games and anything nerdy!

Michael Jowell, Configuration Engineer

“Michael joined the team in October of 2020, as a field engineer. Within a few months he was given responsibility for configuring every PC we deploy, as well as some of the network equipment. He is process- and detail-oriented, loves learning new things, and has a strong work ethic.

Michael grew up in rural Alabama helping on the family ranch and working in residential construction with his father, graduated from Shades Valley RLC, then studied sculpture and music at the University of Montevallo. He’s a musician, chef, and an avid mountain biker. Odds are, you can catch him cycling around town after work, or hitting the trails at either Oak Mountain or Red Mountain Park on the weekends. He’s also keen on video games and loves Tolkien and science fiction. He has also been known to juggle knives and/or fire.”

Mary Caddell, Service Delivery Coordinator

Mary joined the Tailwinds team in June of 2022. Her previous job was a CNA. She is from Townley, Alabama and graduated from Oakman High School. Mary has wonderful customer skills and knows how to tackle every problem that comes her way.. She has a wonderful 4 year old daughter that is full of life and energy. In her free time, she enjoys going to gym 5 days a week. Mary expresses she tries to live her life kindly and compassionately. Her favorite quote is “Though everyone faulters, I always try and keep the lights burning bright.”